How often will I be billed for my COMTek Broadband Services?
Depending upon the option you selected during the sign-up process, you will be billed either monthly or annually for your COMTek Broadband Services. Communication Technologies bills in advance for monthly service. This means that you will pay at the beginning of the billing cycle for the following month’s service.
If you elect for monthly billing and sign up in the middle of a billing cycle, your first invoice will include the full charge for the upcoming month in addition to the partial payment for the previous month.
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What is the monthly billing cycle for COMTek Broadband Services?
COMTek’s billing cycle begins on the first of the month when invoices are issued for monthly credit card, cash and check payments. If you elected the recurring credit card payment option during the sign-up process (i.e., you want us to automatically charge your credit card each month), your credit card will be charged for the upcoming month of service on the first of the month.
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Will I receive an invoice each month from Communication Technologies?
You will receive an invoice each month if you asked for one to be sent to you during the sign-up process, or at any time after you become a customer of COMTek Broadband Services. Invoices can either be mailed to you in hard copy or emailed to you at the email address of your choice. Customers who pay by credit card also have the option of eliminating any additional invoices and just using their credit card statement as a summary of payment.
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How long do I have after I receive my invoice to pay for my service?
Invoices are due in 30 days from the statement date. You can expect to receive a reminder from us if we have not received your payment within 30 days
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If I am unable to make my payment on time, will I still be able to access my service?
Your account will be placed on hold ten days after the statement due date if we have not received payment from you for your service. You will not be able to access your service until you have paid the outstanding account balance in addition to a $25 reactivation fee. Failure to pay within 30 days of the statement due date will result in termination of your service with COMTek, including permanent loss of your email addresses.
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What Payment Questions do you offer for COMTek Broadband Services?
We offer a number of Payment Questions to make it easy for our customers to keep their account up-to-date:
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Location
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Payment Type
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Credit Card
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Check
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Cash
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Yes
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No
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No
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Communication Technologies St. Thomas Office
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Yes
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Yes
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Yes
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US Postal Service
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No
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Yes
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No
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Why was my payment rejected? What do I need to do about it?
If you pay by credit card, a rejected payment usually means that either your credit card is no longer valid (e.g., you've cancelled it, it has been reissued under another number or it has expired) or it has reached its limit. If your credit card number changes, your credit card issuer will not necessarily update that information in our records. To ensure that the information is accurate, you should update your credit card information whenever it changes (which you can do using the My Account feature).
If you pay by check, a rejected payment usually means that your checking account has insufficient funds or that you have closed your account.
Whatever the reason for the rejected payment, you have a number of options:
* You can update or change your credit card information by going to My Account, or contacting our office at 888.9COMTek (888.926.6835).
* You can mail a check to: Communication Technologies, No. 80 Kronprindsens Gade, Kronprindsens Quarter, Charlotte Amalie, St. Thomas, USVI 00804. Please write your account number on the memo line.
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What procedures do I need to follow to cancel my COMTek Broadband Services?
To cancel your COMTek Broadband Services you must contact our customer service staff at 888.9COMTek (888.926.6835).
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Can I request a credit for a service outage?
COMTek Broadband Service is provided on a “reasonable commercial effort” . If you are experiencing a service outage due to a network/equipment failure, please contact our customer staff via phone at 888.9COMTek (888.926.6835), or via email support and a ticket will be opened up on your account.
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